01
You receive a first quote
Our RBQ glazier partner contacts you within 15 min and provides their transparent quote.
Vitrier Québec Satisfaction Commitment
Our Satisfaction Commitment: we re-match within 24h if needed
If the RBQ glazier partner quote does not suit you, we find another glazier within 24h. No questions asked.
RBQRBQ certifiedLaw 25Daily verifications
Get a free quoteHow does it work?
02
You evaluate
Take your time to evaluate the quote. No pressure. You remain free to accept, decline, or request another quote.
03
If unsatisfied, contact us
Not convinced by the quote? Delay too long? Glazier unavailable? Contact us at 418 476-9950 or by email.
04
We re-match within 24h
We activate another RBQ glazier partner from our network. Available within 24 business hours (1-2h for emergencies).
What our commitment covers
Glazier unreachable after 30 min
→ Automatic re-match
Non-transparent quote or hidden fees
→ Automatic re-match
Intervention deadline not respected
→ Automatic re-match
Unprofessional behavior
→ Automatic re-match
RBQ license unverifiable at time of intervention
→ Automatic re-match
What the RBQ glazier partner covers
Our Vitrier Québec commitment covers referral quality. The actual work is covered by the RBQ glazier partner's own warranties:
RBQ bond
Covers performance defects for 1 year
Glazier work warranty
Typically 1-3 years per contract
Civil liability insurance
$1M minimum from glazier
OPC + Small Claims recourse
Legal recourse always available
Why we do NOT offer a direct financial guarantee
Some platforms offer financial "guarantees" that, on closer inspection, are complex to activate (court judgment required, contractor bankruptcy, etc.). We prefer to be honest: our commitment is about SERVICE, not financial. If you want a financial guarantee on the work, you automatically have it through the mandatory RBQ bond of your glazier partner. That is more solid than a platform guarantee.
This radical honesty is a trust signal. We do not promise what we cannot deliver.
Frequently asked questions
How many times can I request a re-match?
No limit. If the service does not suit you, we continue until we find the right RBQ glazier partner.
Is the re-match really free?
100% free. Vitrier Québec never charges homeowners any fees. Our business model is referring qualified leads to our RBQ partners.
How long does a re-match take?
Re-match within 24 business hours in standard mode. Within 1-2 hours in case of glazing emergency (break-in, dangerous breakage).
Request your free quote
100% free service. Satisfaction commitment included.
Verified RBQ license
Law 25 data protected
15-min avg response
100% free for you